Perception is everything
Remember that you’re on stage. A guest’s impression of the restaurant will never exceed the attitude of the team out front. That is, their level of happiness, friendliness, and generosity will be whatever they see in the wait staff. Attitude is contagious.
Teamwork and other fundamentals
Delivering remarkable customer service is the culmination of a complete front-of-the-house system. Always anticipate a packed house, special requests, sold-out specials, legitimate errors, and difficult guests. Know what you will do, individually and as a team, when it happens.
I can help you!
We don’t expect perfection. Mistakes and miscommunication happen. When they do, that’s another opportunity to amaze our guests. Every employee has the responsibility, tools, and authority to recognize and correct a problem immediately. |
