•People precede profits.
•People run the systems, systems run the business.
•Focus on the fundamentals of the system and long-term success will follow.
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Hospitality Diplomacy
This is the public face of your restaurant: the wait staff, the dining facilities, the menu, the service and presentation–the atmosphere.
Cost and quality control
This is the engine that drives your restaurant: the kitchen staff and facilities, the quality, the value, the ingredients, the recipes, the freshness–the flavor.
Inviting lifelong customers ( )
Satisfied guests are the fuel that feeds the engine. “Regulars” form an energy pipeline to your door.
Mastering Management Program
Management is responsible for integrating the restaurant’s offerings to deliver a consistently satisfying dining experience.
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