Presentation
Perception is everything
Smile. Get to know your guests. Greet them by name.
Be real and sincere. People know when you really don’t care, or worse, don’t notice. Be yourself.

Execution
Teamwork and other fundamentals
Set up a Rave chart to track popular menu items and WOW specials.

Empowerment
I can help you!
Never try to hide mistakes. Acknowledge them immediately and resolve them in our guests’ favor.
Issue Oops Certificates.